Frequently asked questions
When will my order be delivered?
Many orders are shipped out same working day but best to allow for a day or two. Some products may have a lead time which will be shown on the product page.
Transit time varies depending on destination and for international sales, customs. UK customers are typically next working day but this can vary depending on the carrier and certain postcodes. Europe is typically 3-7 days, 3-10 days for further afield.
Can I Return my product?
Orders placed in error by business customers cannot be returned for exchange or a refund. Business customers are encouraged to contact us for technical support if they are unsure of their product selection prior to placing an order.
Your rights as a consumer to return goods are protected under the The Consumer Contracts Regulations 2014. If your goods cost at least £42 and you ordered incorrectly or have changed your mind, you may be able to return it to us for a refund if you notify us within 14 days following receipt of the goods. Cancelled goods must be returned at the purchasers expense as soon as is practicable (within 14 days) following the notification of cancellation.
See our refund policy for further information.
What can I do if my item (or part of it) is damaged?
We work hard to deliver your items without damage by ensuring they are well packaged. However we do know that sometimes our carriers attempt to drive a tank over parcels and damage does occur. Message us within 7 days of receipt of damaged goods for instruction on how to return or obtain a replacement.
